ReadKeep Support

Support email: support@hotpig.com.cn

Before Contacting Support

Please include:

• Device model and iOS version.
• ReadKeep version and build number.
• File type and approximate file size.
• How the file was imported: Files app, share sheet, or desktop browser transfer.
• A short description of what happened.

Do not email private documents unless support explicitly asks for a sample file and you are comfortable sharing it.

Common Questions

Is ReadKeep a subscription?

No. ReadKeep is a paid upfront app in this release. There are no subscriptions and no in-app purchases.

Does ReadKeep collect my files?

No. Imported files stay on your device unless you choose to open or share them with another app.

Why does ReadKeep ask for local network permission?

Local network permission is used for desktop browser upload and download between your phone and computer.

Why does a document open in another reader?

Some formats require a specialized viewer for full fidelity. ReadKeep can store and organize the file, and it may offer opening through the iOS system viewer or another app.

Why did transfer fail?

Make sure both devices are on the same local network, local network permission is enabled, and the app stays open during transfer.

Can deleted files be recovered?

ReadKeep cannot guarantee recovery after deletion. Keep separate backups for important files.